IT Infrastructure Services
Our Company-mission is to deliver world-class IT products and solutions furthered by enduring support to ensure lower cost of ownership and a wide range of high- tech IT infrastructure solutions backed by consulting, deployment and implementation support.Synergytrace Global System Integration Services supports customers in their network and business evolution with a focus on these key transformation services:
- Technology Products and Solutions
- Data / Storage Consolidation Management
- Enterprise Network Deployment
- Disaster Recovery/Business Continuity Platform
- IT Security Consulting and Implementation
- IT Consulting
As an accomplished system integrator, the company has effectively collaborated with industry and technology leaders to meet the customer’s specific and total IT solution requirements. Synergytrace Global is one of the most efficient leading service provider in India. The company is tailored to architect, design, plan and implement any Enterprise Class Servers and Data centers that include server consolidation solutions.
Our unique approach to IT Infrastructure management services helps our customers to forge ahead with the pressure of rapidly changing technology landscape, to be fiercely competitive in the industry and to be cost-effective concurrently.
In the face of these conflicting objectives, clients can rely on our company for high level consultation to assist you with solutions that help maximize performance, maintain IT service continuity, reduce security risks and ensure scalability and compliance as we render services that cater to your specific IT infrastructure needs.
We solve business challenges with end-to-end solutions covering the entire infrastructure starting from hardware, operating system, applications and going all the way to include people and processes.
Synergytrace is reliable and a trusted partner to many organizations for several years because of our cost effectiveness and technology expertise.
Our key strengths are:
- Service desk & User Management
- Database Administration
- Storage Support services
- Security Management
- Network Operations
- Application Monitoring
Overview
Synergytrace has invested significantly in manpower, processes, and systems to efficiently operate the entire technology domains in the IT infrastructure space. The core strength of our company is infrastructure services, which it pioneered in APAC region. We have a dedicated team of professionals handling multi-vendor support services and IT infrastructure management across the APAC region. They work onsite and offshore, to provide 24×7 maintenance support for mission critical applications.
Furthered by over 4 years’ expertise in the field of Infrastructure Management Services and our distinctive ACE Outsourcing Model we are geared to offer comprehensive single source outsourcing services to large enterprise customers along the Consult – Design – Build – Operate – Maintain value chain spanning the entire enterprise IT Landscape of Data Center, End user computing, Network and Business applications.
Service Delivery Framework
The company’s service delivery model is determined on industry standards. Service delivery organization abide by ITIL processes across the board, though in certain cases the selection of standard may be driven by the customer. The following are the Company’s service delivery
framework:
- IT Infrastructure Consulting Services
- IT Outsourcing Services
- Managed Services
- End-to-End Delivery of Applications
- SLA Based Service Delivery
- Helpdesk Services
- 24 X Support
- Application Helpdesk
- End User Support
Service Portfolio
Synergytrace service offerings to satisfy the requirements of modern businesses, aiming to leverage superior technology at affordable cost to survive in the business venture. The company support organizations to get the maximum out of their IT investment and help to bring in agility and flexibility to cope up with the ever increasing demand for higher capacities, better service levels and lower costs.
Synergytrace has benefited several organizations leverage the new technologies like virtualization, cloud computing and green technologies. Our service portfolio has everything a business will ever need to enable their IT to scale up to server their users, at affordable costs.
Our Service Portfolio has the Following Broad Categories:
- Vendor Management
- Asset Life Cycle Management
- Help Desk
- Server Support
- Network Support
- Desktop Support
- Applications Software Support
- Software License Management
- Data Backup & Restore
Solutions
For the advantage of organizations focusing to partner with a reliable service provider for specific services, Synergytrace incorporates a basket of services that the client can choose based on his requirement. These services can be extended rapidly and could potentially be starting point for larger engagements.
Following are some of the technology based solutions that we offer:
- Data Centre Management
- Server Management
- Environment Management
- Network Management
- WAN Management
- Router Management
- Connectivity Management
- Firewall & Switches
- Database Management
- Database Installation & Configuration
- Database Administration
- Data Migration
- Performance Monitoring & Management
- End-User computing
- Desktop Support
- Application Services
- Mobile Devices
- Messaging Services
- Desktop Virtualization
- Service Desk
- Sun/Oracle Support Services
- Hardware support on all SUN products
- Messaging on Solaris
- Solaris Operating System
- Clustering
- SUNRAY Enterprise Server
- Oracle EBS
- JDE
- Oracle Database
- Operating System Support Services
- SUN Solaris
- Linux
- Windows
- Novel
- AIX and UNIX
Cloud Services
Synergytrace masters on delivering superior cloud computing technology and will forever change the virtual computing landscape. Customers can acquire a server or business application in minutes, without any capital investment. Our cloud computing technology is configured in such a way that it makes online infrastructure easier than ever before via a self-service web portal.
Cloud Portfolio
Synergytrace cover SLA based services which can be rapidly deployed, including:
- IaaS (Infrastructure as a Service)
- PaaS (Platform as a Service)
- SaaS (Storage as a Service
- Managed Hosting (Dedicated & VPS)
- Managed Messaging
On Demand
Synergytrace Delivers Infrastructure, Platform and software package on demand. This implies Cloud Infrastructure Utility with pay-as-you-go, run and maintain managed services. Any infrastructure such as server, storage or network infrastructure can be provisioned in a few minutes securely and confidentially. Choose what your business needs, when you need it and pay only for the resources you use.
Control Costs
In our cloud computing policy, we follow metered service, which means our customers pays for exactly what they utilize. No wasted resource, no wasted electricity, no wasted air-conditioning and no need to employ maintenance staff.
Reliable services,
Synergytrace services comes with strict SLAs. Our unique system allows our customers to select the SLA level ranging from 99.9 to 99.99 %. Hence no more worrying about power outages, UPS break down, Air conditioner malfunction or network connectivity.
- Provision Servers or Storage on Demand
- Club Servers and Resources Together With Ease
- Select Any Software From The List And Load In Minutes
- Manage Resources With Friendly Tools
- Add Dedicated Physical Devices, to Your Virtual Devices if Needed
Leverage Synergytrace Services for Business Agility For,
- Setup a Private Cloud For Scalable ERP Deployments, Without Having to Worry About New server Instance Setup – Test, Quality – Maintain Security, While Having Elastic Infrastructure
- Instant, expandable Storage – temporary and elastic
- Test a New Application For a Limited Period
- Scale up or Down for Seasonal Shifts – Month-end Upload Process or Quarterly Reconciliation
- Integrate Newly Acquired Business Infrastructure
- Scale up and Down, Server and Computing Resources Elastically for a Short-Time
Highlights
Synergytrace delivers a distinctive service support that brings along the most effective services from multiple service providers including Datacenter providers, Telecom providers, IT infrastructure providers and leverages all of them to produce a truly unique cloud offering which is tailored to our customer’s requirements. Added to this is Synergytrace Managed Services Operations Center (MSOC) regulate 24/7 operation support to ensure availability and service excellence at any time. Our company ensures that customers get to pick and choose the best solution from our exclusive set of services.
- Virtualization Environment: Multiple virtualization environment, including VMWare, Oracle VM, Hyper V, etc.… with partnerships already in place with all principals
- Multiple Flavors of Infrastructure: Choose from a wide variety of infrastructure and technologies including Microsoft, Oracle, SUN, Linux (OSS), IBM, etc.…
- Multiple layers of Redundancy: with respect to physical infrastructure, network connectivity
- Tier III or Tier IV Datacenter(s) based Hosting: Carrier neutral hosting, based on best fit for customer requirements
- Tier 1 Telecom carriers only: Established links to all popular tier 1 Telecom service provider companies
Infrastructure as a service (Iaas)
Synergytrace Cloud based offering for Infrastructure-as-a-Service includes:
- Commissioning
- Setup and usage of – Virtual private servers (VPS)
- Private Clouds on Dedicated & Shared infrastructure
- Storage as a Service
- Specialized services as Warm cold and Hot DR/BCP solutions on a fully managed virtual setup
The Company’s Cloud based services for infrastructure grant our customers to setup scalable, elastic IT infrastructure provisioned within a couple of days for their entire IT landscape that includes – server computing resources, storage resources, security resources, bandwidth/network resources, etc.
Offerings
- Virtual private servers with dedicated computing powers including assigning of multiple cores, processors, vCPUs, vRAMs and expandable vStorage
- Private Clouds – On dedicated infrastructure with highly secure configurations behind dedicated and shared firewalls with high level of availability
- Private Clouds – On shared infrastructure with highly secure configuration behind shared firewall and completely expandable storage and computing power
- Expandable storage – On shared SAN based devices, giving customer the ability to start small with their storage requirements and scale elastically, based on requirements
Platform as a service (Paas)
The Company’s Platform as a service (PaaS) incorporate delivery of a computing platform and solution stack as a service. Our offering permits people to facilitate deployment of applications without any initial cost & complexity.
This is attained by providing all of the facilities required to support the entire life cycle for building and delivering the applications over the Internet. This pay as you go model allows people to get development, testing, and production environments (servers, storage, bandwidth, etc.) on demand with a least monthly billing
The company PaaS offers a complete infrastructure that help our people to run applications over the Internet. We provide all the services in order to deploy, test, host and maintain application in the same integrated development environment (IDE). Synergytrace manages upgrades, patches, and other routine system maintenance for the platform completely.
Information Security Services
In this era of competitive and sophisticated expansion scenarios, it is crucial for organizations to look at their enterprise information security posture. In any IP network, almost every device starting from firewalls to servers generates logs of the traffic it carries, the transactions it makes and the activities it conducts. This data is vital to secure the enterprise network. But monitoring thousands of devices, where each device produces thousands of events, every second of a day can be enormous task.
An important driver of outsourcing security services is to satisfy regulative and compliance requirements and to cut back value, particularly within the current environment of highly constrained security budgets where its troublesome for organizations to defend themselves against emerging threats and simultaneously maintaining the business continuity.
Managed Services
In this developing business corporate world enterprises are extremely dependent on IT (both application, platform and hardware infrastructure) for smooth running of their businesses. We understand that any disruptions to delivery of these services, either as a result of the hardware failing or the application crashing, virus attacks or network unavailability, can and do cause major losses, both in terms of productivity and revenue. To this end, the company has invested heavily in manpower, processes, technologies and facilities, in order provide world-class infrastructure on a completely hosted model, backed up with maximum uptime (more than 99.90%).
Synergytrace helps organizations to routinely maintain and manage many critical applications such as Website and web-based applications, ERP packages, HR applications, Messaging platforms, Development platforms, to name just a few. All these applications require the correct hardware and system software platforms to run and network infrastructure, in order to be delivered to the customer’s users – internal and external – to use.
The company’s Managed Services Group (MSG) is a central command center, bringing together people, processes, infrastructure and tools to ensure service delivery & excellence for all services provided by the Managed Services Group. In addition, our company has a wide range of solutions and services to ensure that IT infrastructure – be it application, platform or network – is always accessible, always on. We deliver a highly secure facility to manage data security and other aspects of services delivered from the MSOC.
Our company MSOC includes world-class, international standards based physical infrastructure with redundant HVAC and advanced fire protection systems. Apart from this the company has also invested heavily in procuring industry standards based IT infrastructure including servers, firewalls, and end computing devices, advanced monitoring & management tools with redundant bandwidth to monitor and manage the customer’s IT landscape.
Given below are some of the managed hosting services provided by Synergytrace Managed Services Group:
Datacenter Services
- Managed Collocation Services
- Managed Hosting – Dedicated Server & Shared Server (Linux and windows)
- Shared Hosting Services – Mail services, web portal hosting
Synergytrace Cloud based Services
- IaaS (Public) Cloud Private Cloud – Dedicated Private Cloud – Shared Public Cloud – VPS Storage as a Services – StraaS
- SaaS (Public) Cloud – Mailing (OSS Based) HR SaaS Corporate Intranet SaaS
Remote Management Services
- Remote Monitoring & Administration
- Remote Management
- Technical Helpdesk
Specialized Services
- DR/BCP Services
- HA/ ERP Hosting
- Web Design & Development – CMS